Return & Exchange Policy

Return & Exchange Policy – Elixmart

At Elixmart, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and exchange process.

1. Return Policy

• You can return an item within 30 days of the delivery date.
• Items must be unused, undamaged, and in their original packaging.
• A valid proof of purchase (order confirmation or receipt) is required for all returns.
• Certain items, such as perishable goods, personal care products, and customized items, are non-returnable.

2. Exchange Policy

• Exchanges are available for defective, damaged, or incorrect items.
• If you need to exchange a product, contact us at info@elixmart.com within 7 days of receiving your order.
• The replacement product will be shipped once we receive the returned item and verify its condition.

3. Refunds

• Once we receive and inspect your return, we will notify you about the refund approval status.
• Approved refunds will be processed within 5-7 business days and credited to your original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part or a defective item.

4. How to Initiate a Return or Exchange

1. Contact our support team at info@elixmart.com with your order details.
2. Our team will provide a return shipping address and instructions.
3. Securely pack the item and send it back using a trackable shipping service.

5. Late or Missing Refunds

• If you haven’t received your refund yet, first check with your bank or payment provider.
• Refunds may take some time to process, depending on your payment provider.
• If you still haven’t received your refund after 10 business days, contact us at info@elixmart.com.

6. Contact Us

For any questions or concerns about returns and exchanges, please reach out: 📧 Email: info@elixmart.com
📞 Phone: +1-737-282-8606
📍 Address: 5900 Balcones Drive #24386, Austin, TX 78731, USA