FAQs

Frequently Asked Questions (FAQs)

Welcome to the Elixmart FAQ section!
Here you’ll find answers to the most common questions our customers ask. If you still need help, feel free to contact us directly — we’re always happy to assist!

1. What is Elixmart?

Elixmart is a trusted wholesale and retail platform based in Austin, Texas.
We provide a wide range of quality products at competitive prices for businesses and individual shoppers alike.

2. How can I contact Elixmart?

You can easily reach us by:

• 📞 Phone: (214) 639-8350
• 📧 Email: info@elixmart.com
• 🏢 Address: 5900 Balcones Drive #24386, Austin, TX 78731

Our customer service team is ready to assist you!

3. Do I need an account to place an order?

No, you can browse and shop as a guest.
However, creating an account allows you to track orders, manage returns, and save your preferences for faster future purchases.

4. What payment methods do you accept?

We accept major payment methods including:

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Other secure payment options depending on your location.

Your payment information is safe with us — our website uses the latest encryption technology.

5. How long will it take to receive my order?

We strive to process and ship all orders within 1–3 business days.
Delivery times may vary based on your location and selected shipping method.
Once your order ships, you’ll receive a tracking number to monitor its progress.

6. Do you offer international shipping?

At the moment, Elixmart ships primarily within the United States.
For bulk or international inquiries, please contact us directly.

7. How can I track my order?

Once your order is shipped, you will receive an email containing your tracking information.
You can also log in to your Elixmart account and check your order status under the “My Orders” section.

8. What is your return policy?

We want you to be 100% satisfied with your purchase!
If you are not happy with your order, you can request a return or exchange within 30 days of receiving your product.
Please review our Return Policy page for full details.

9. How do I initiate a return or exchange?

Simply email us at info@elixmart.com with your order number and reason for return.
Our customer support team will guide you through the return process.

10. Do you offer bulk purchasing or business discounts?

Yes, we do!
For wholesale or bulk orders, please contact our sales team at info@elixmart.com or call us at (214) 639-8350 for customized pricing and assistance.

Still Have Questions?

Don’t worry — we’re here for you!
Reach out to us anytime, and our support team will be happy to assist you.