Refund and Return Policy

Thank you for shopping with Elixmart!
We are committed to providing you with high-quality products and a seamless shopping experience.
If you are not entirely satisfied with your purchase, we’re here to help.

Return Policy

Eligibility for Returns

• You may return most new, unopened items within 30 days of delivery for a full refund or exchange.
• Items must be unused, in the same condition you received them, and in the original packaging.
• Certain products (e.g., perishable goods, personal care items, customized orders) may not be eligible for return unless they are defective or damaged.

How to Start a Return

To initiate a return:

1. Contact us at info@elixmart.com with your order number and a brief description of the reason for your return.
2. Our customer support team will provide return instructions and a return shipping address.
3. Securely package your item(s) and send it back using a trackable shipping service.

Note: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Refund Policy

Refunds Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed back to your original method of payment within 5–7 business days.

Late or Missing Refunds

• If you haven’t received a refund after 7 business days, first check your bank account.
• Then contact your credit card company or bank — it may take some time before your refund is officially posted.
• If you still have not received your refund, please contact us at info@elixmart.com.

Exchanges

If you received a defective, damaged, or incorrect item, we are happy to send you a replacement at no additional cost.
Please contact us within 7 days of receiving your order to arrange an exchange.

Non-Returnable Items

Some items are non-returnable, including:

• Perishable goods (such as food, flowers, newspapers, or magazines)
• Intimate or sanitary goods
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Downloadable software products

Please contact us if you have questions about the eligibility of a specific item.

Cancellations

• Orders can only be canceled before they are processed for shipping.
• If you wish to cancel an order, please contact us immediately at (214) 639-8350 or info@elixmart.com.

Need Help?

For any questions about returns, refunds, or exchanges, please reach out to us:

📞 Phone: (214) 639-8350
📧 Email: info@elixmart.com
🏢 Address: 5900 Balcones Drive #24386, Austin, TX 78731

Thank you for choosing Elixmart.
Your satisfaction is our top priority!