Return & Exchange Policy – Elixmart
At Elixmart, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and exchange process.
1. Return Policy
- You can return an item within 30 days of the delivery date.
- Items must be unused, undamaged, and in their original packaging.
- A valid proof of purchase (order confirmation or receipt) is required for all returns.
- Certain items, such as perishable goods, personal care products, and customized items, are non-returnable.
2. Exchange Policy
- Exchanges are available for defective, damaged, or incorrect items.
- If you need to exchange a product, contact us at info@elixmart.com within 7 days of receiving your order.
- The replacement product will be shipped once we receive the returned item and verify its condition.
3. Refunds
- Once we receive and inspect your return, we will notify you about the refund approval status.
- Approved refunds will be processed within 5-7 business days and credited to your original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part or a defective item.
4. How to Initiate a Return or Exchange
- Contact our support team at info@elixmart.com with your order details.
- Our team will provide a return shipping address and instructions.
- Securely pack the item and send it back using a trackable shipping service.
5. Late or Missing Refunds
- If you haven’t received your refund yet, first check with your bank or payment provider.
- Refunds may take some time to process, depending on your payment provider.
- If you still haven’t received your refund after 10 business days, contact us at info@elixmart.com.
6. Contact Us
For any questions or concerns about returns and exchanges, please reach out: 📧 Email: info@elixmart.com
📞 Phone: +1-737-282-8606
📍 Address: 5900 Balcones Drive #24386, Austin, TX 78731, USA