Help Center – Elixmart

Welcome to the Elixmart Help Center!

We are here to assist you with any questions or concerns regarding our products and services. Below, you’ll find answers to common inquiries and ways to contact us for further assistance.

1. Contact Us

If you need any assistance, feel free to reach out to us via:

• Email: info@elixmart.com
• Phone: +1-737-282-8606
• Address: 5900 Balcones Drive #24386, Austin, TX 78731, USA

Our support team is available Monday to Friday from 9 AM to 6 PM (CST).

2. Frequently Asked Questions (FAQs)

Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options.

Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email.

Q: What is your return policy?
A: We offer a hassle-free return policy within 30 days of purchase. Items must be unused and in original packaging.

Q: How can I modify or cancel my order?
A: If your order hasn’t been shipped, you can contact our support team to make changes or cancel your order.

3. Shipping & Delivery

• Processing Time: Orders are processed within 1-3 business days.
• Shipping Time: Standard shipping takes 5-7 business days.
• Tracking: Once shipped, you’ll receive a tracking number to monitor your package.

4. Returns & Refunds

• If you’re not satisfied with your purchase, you can initiate a return within 30 days.
• Refunds will be processed once the item is received and inspected.
• For more details, check our Return Policy page.

5. Account & Security

• To create an account, click on the Sign Up button on our homepage.
• If you forgot your password, use the Forgot Password option to reset it.
• Your data is secured with industry-standard encryption.

6. Still Need Help?

If you have further questions, don’t hesitate to contact us! Our team is happy to assist you.

📧 info@elixmart.com
📞 +1-737-282-8606
📍 5900 Balcones Drive #24386, Austin, TX 78731, USA